Electrical Outage and Safety
Storm Outage Safety
Your safety is our first concern. If you see a downed power line, assume it is energized and keep yourself and others away. Call 911 immediately to report the location of the downed line then 1-800-743-5002, PG&E's 24-Hour Emergency and Customer Service Line. During and after a storm, please keep away from flooded areas and downed trees, as these areas could be hiding an energized power line.
During a power outage, You will want to take these steps to be prepared:
- Have battery-operated flashlights and radios with fresh batteries ready. Listen for updates on storm conditions and power outages.
- Standard wax candles are not recommended. LED candles are a safe alternative.
- If you have a telephone system that requires electricity to work (such as a cordless phone or answering machine), plan for alternate communication - have a standard telephone handset, cellular telephone or pager ready as a back up.
- Freeze plastic containers filled with water to make blocks of ice that can be placed in your refrigerator/freezer during an outage to prevent foods from spoiling.
For more information and safety tips on storm outages, please visit the PG&E website.
Natural gas leaks and explosions are responsible for a significant number of fires following disasters. It is vital that all household members know how to shut off natural gas.
Because there are different gas shut-off procedures for different gas meter configurations, it is important to contact your local gas company for any guidance on preparations and response regarding gas appliances and gas service to your home.
When you learn the proper shut-off procedure for your meter, share the information with everyone in your household. Be sure not to actually turn off the gas when practicing the proper gas shut-off procedures.
If you smell gas or hear a blowing or hissing noise, open a window and get everyone out quickly. Turn off the gas, using the outside main valve, if you can, and call the gas company from a neighbor’s home.
Caution: If you turn off the gas for any reason, a qualified professional must turn it back on. NEVER attempt to turn the gas back on yourself.
For more information on utility shut-off and safety, please visit Ready.gov.